Frequently Asked Questions
What do you do and how does it benefit our company?
We manage cellular, mobile services and expenses for companies, educational institutions, not-for profit organizations and medical facilities — any organization supporting 30 or more wireless devices. We also offer in-building systems, and device deployment and training on a project-by-project basis, depending on your company needs.
Our services:
- Free up in-house administrators, usually appointed ad hoc, who are now handling a growing array of complex services, phones, rate structures, PDAs, devices and billing problems.
- Streamline and reduce wireless account expenses: average annual savings: 17%.
- Offer a single contact point and support for all carriers — from customer-care supervisors to network engineers to equipment manufacturers
Why hire the Wireless Business Group to manage our wireless accounts? We already handle it in-house.
We help meet your wireless goals because we are experts on multiple mobile-rate plans and know how to find savings with the most appropriate wireless services for your business with the cellular devices to match the service you need, and nothing more. While your organization may be working to reduce wireless expenses, the real question is – is the carrier doing the same? That’s our role – to work solely for you to identify new rate plans, emerging tools and new methods to provide a better wireless service return-on-investment [ROI]. Finally, with nearly 30 years of experience in the cellular field, we can resolve billing issues and other matters quickly.
Are you trying to change our cellular carrier? We’re happy with our provider, why would we change?
No. In fact, our goal is just the opposite...to help shore up your relationship with your current carrier. We only recommend change if it means improved wireless service and increased savings for your business.
I like my current Account Executive. Would you take their place?
We work hand-in-hand with carriers’ Account Executives to insure that you have a full complement of resources.
What does “In-building” mean?
It simply means, wiring a building to:
- Improve in-building, wireless cellular phone and pager coverage
- support police and fire radios and devices
- improve productivity customers and employees
Reliable, emergency response capability for organizations operating public venues such as hospitals, college campuses, hotels and malls need solid, dependable coverage throughout their facilities. We select and deliver reasonable and cost-effective solutions for in-building wireless services.
Do you do consult for wireline, IT, energy auditing?
No. We focus all of our expertise and attention on wireless, mobile and cellular services. We do however have numerous relationships that come with confidence. We will be happy to provide you with a quality referral.
What is an average size customer you deal with, in terms of the number of devices they own?
We work with clients who have a minimum of 30 lines and up to organizations with thousands of phones and PDA devices with multiple supporting services.
Do you sell mobile, wireless devices such as PDAs, phones, accessories?
As agents for the four largest carriers, we can order equipment for our customers and sell wireless accessories such as cases, belt clips, cigarette-lighter adaptors that are typically priced below the carriers' corporate rates.
Contact us for more information
contactus@wirelessbusinessgroup.com 315 701 0855