Solutions

WBG Customer Service

Carriers: A significant part of our day is made up of working the carriers, either through their portals or over the phone, eliminating the need for our customers to contact them directly. The result is less stress, zero hold times, and resolution to issues large and small. By saving our customers, literally hundreds of hours a week managing their accounts, their IT staff, Office Managers or Purchasing Agents can focus on other matters. In today’s environment, with everyone looking to “do more with less”, WBG is a perfect addition to any company looking for help managing their mobile environment.
Your Employees: Not only do we save time spent on dealing with the wireless carriers, we also help to reduce the time spent answering employee questions regarding equipment issues, travel questions, etc.

Rate Plan Optimization – WBG continually scrutinizes the carriers’ offerings – evaluating the market and reviewing rate offerings to help optimize our customers’ wireless expenses.
Monthly Bill Reviews – WBG delivers “Monthly Bill Reviews” to our business partners, providing details impacting the spend and highlighting outlier usage that may need to be addressed. Monthly meetings/calls are requested, but not required, to discuss our findings and to also examine current company objectives relative to wireless.
Cost Center Reporting – WBG offers basic “Cost Center Reports” as part of our monthly reviews and more complex, detailed Cost Center Reports if requested, including individual employee usage, etc. In short, Cost Center Reports are generated based on our customers’ needs, plain and simple.
Cellular Billing Reports – “Cellular Billing Reports” provide individual stakeholders/managers a granular look at their departmental expense at the line level (i.e. usage and expense). Delivered to the stakeholder’s email, account cleanup regularly comes out of these Reports.
Zero Use Reports – Department level “Zero Use Reports” help provide insight into wasteful spending by identifying numbers with “0” usage over the prior month(s). These reports, emailed to department stakeholders, are typically delivered on a quarterly basis.

Device setup
Backup and Restore
Mobile Device Management support.
Administrative support – voicemail password resets, mobile hotspot troubleshooting, releasing/accepting financial responsibility of wireless numbers.

The Wireless Business Group offers a complete suite of enterprise wireless services and benefits to help you maintain an optimal mobile environment..

“Account Management” Actionable recommendations for account changes, billing credits, feature modifications, and equipment recommendations. Goal = control expenses
“In-building Solutions” – We help facilitate the installation of systems from simple to complex to enhance coverage inside your facility.
“Contract Negotiations”. Let WBG work on your behalf to negotiate an aggressive rate.
“Wireless Employee Policy”. Develop a set of policies intended to help minimize liability exposure, limit security breaches and/or address BYOD.

Our customers save an average of 20% to 60% annually on their cellular expenses through rate plan optimization, feature assessments and monthly account management. Using detailed, monthly reports and in-depth account analysis we look to identify unnecessary costs, overage charges and billing errors. In turn, we make recommendations for addressing those areas of concern and with your approval, process those changes on the company’s behalf.
Our Free Wireless Audit provides an opportunity for you to see where waste and inefficiencies can be eliminated from your monthly wireless bill.