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Wireless Account Management
“Wireless Account Management” provides monitoring and oversight of your company-wide wireless activity on a monthly basis. The result is two-fold:
1) A reduction in the administrative time managing your services.
2) An annual reduction of your wireless expense. Our objective is to audit your wireless billing and engineer out the inefficiencies, unnecessary charges and wasted dollars.
Activities include:
- Wireless Audit
- Usage Trends
- Wireless Spending Benchmarking (APRU or ARPA)
- Industry Information (published and unpublished rate plans)
- First to Know – new rates, new services, new promotions
Device Report
Improve the end-user experience with a single point-of-contact to handle all mobility-related questions and resolve technical issues faster across all carriers. No more calling 800 numbers or self-administration through the carriers’ websites. Let the Wireless Business Group serve as your conduit for resolving your cellular-related issues.
We provide your company with a single source for ordering equipment – ensuring only approved devices are selected on approved plans. The Wireless Business Group simplifies the order process while leveraging your corporate discounts and contracted rates.
- Device Provisioning and Training
- Interface with Carriers to resolve equipment issues.
- Wireless User Support for your employees
WBG Customer Service
Improve the end-user experience with a single source to handle all mobility-related questions and resolve technical issues faster across all carriers. No more calling 800 numbers or self-administration through the carriers’ websites.
We provide end-user support for a majority of cellular products, services and technical issues that may arise within your wireless environment. Our support services eliminate the need to interact with the Carriers’ Customer Service Departments to resolve user or technical issues, making it easier on yourself and your employees to get the support you need in a more expeditious manner.
Let the Wireless Business Group serve as your conduit for resolving your cellular-related issues.